FAQ
Frequently Asked Questions (FAQ)
1. General Questions
Q: What is Cas & Co?
A: At Cas & Co, we are dedicated to offering timeless and elegant jewelry that reflects our commitment to craftsmanship and style.
Q: Where is Cas & Co from?
A: We are located in Singapore. We have an online store where you can explore and purchase our collections.
Q: How can I contact Cas & Co?
A: You can reach us via email at casandcoshop@gmail.com.
2. Ordering
Q: How do I place an order?
A: To place an order, browse our online store, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, provide your shipping information, and complete the payment.
Q: Can I modify or cancel my order after it has been placed?
A: Orders can be modified or canceled within 12 hours of placing them. Please contact us as soon as possible if you need to make changes.
Q: What payment methods do you accept?
A: We accept various payment methods including major credit cards (Visa, MasterCard, American Express) and PayPal
Q: Is it safe to shop on your website?
A: Yes, shopping on our website is secure. We use SSL encryption to protect your personal and payment information.
3. Shipping
Q: What shipping options are available?
A: We offer several shipping options, including standard, expedited, and overnight shipping. Shipping costs and delivery times vary based on the selected method and destination.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please check our shipping policy or contact us for more details about international shipping rates and delivery times.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Q: What should I do if my order is delayed or lost?
A: If your order is delayed or appears to be lost, please contact us at casandcoshop@gmail.com with your order number. We will assist you in resolving the issue as quickly as possible.
4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of receiving your order. The item must be in its original, unworn condition with all packaging and tags. For more details, please refer to our Refund and Return Policy.
Q: Can I exchange an item?
A: Yes, exchanges are allowed within 14days of receipt. Please contact us to initiate an exchange and follow the instructions provided.
Q: What should I do if I receive a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact us immediately at casandcoshop@gmail.com with your order number and a description of the issue. We will arrange for a return and provide a replacement or refund.
5. Product Information
Q: How do I find the right size for jewelry?
A: We provide sizing guides for rings, bracelets, and necklaces on our product pages. If you need assistance, please refer to our sizing guide or contact us for personalized help.
Q: Are your gemstones and materials ethically sourced?
A: Yes, we are committed to using ethically sourced gemstones and materials. We work with trusted suppliers who adhere to ethical and sustainable practices.
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposing it to harsh chemicals, and clean it regularly with a soft cloth. For specific care instructions, please refer to the care guide provided with your purchase or on our website.
6. Custom Orders and Personalization
Q: Do you offer custom jewelry?
A: Yes, we offer custom jewelry services. Please contact us at casandcoshop@gmail.com with your customization request, and our team will assist you in creating a bespoke piece.
Q: Can I add an engraving to my jewelry?
A: Sorry, we do not offer engraving services at the moment. However, you can write in to us for any special request and we will try our best to find the best solution for you
7. Account and Privacy
Q: Do I need an account to make a purchase?
A: You can make a purchase without creating an account. However, creating an account offers benefits such as order tracking and faster checkout.
Q: How do I create an account?
A: Click on the “Sign Up” or “Create Account” link on our website and follow the prompts to enter your information and create an account.
Q: How do I reset my account password?
A: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via email.
Q: How do you protect my personal information?
A: We use SSL encryption and other security measures to protect your personal and payment information. For more details, please read our [Privacy Policy].
8. Additional Information
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them directly from our website.
Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter to receive updates on new arrivals, promotions, and exclusive offers. You can subscribe on our website’s homepage or checkout page.
Q: Where can I find customer reviews?
A: Customer reviews are available on each product page. You can also read reviews from other customers who have purchased and experienced our jewelry.